Privacy Policy

1. Information We Collect

Personal Information

When you place an order, create an account, or contact our support team, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order details and purchase history
• Payment information required to complete transactions securely through our payment providers

Trailvora uses third-party payment processors to handle payment transactions. Full payment card information is processed by the relevant payment provider rather than being stored directly by our store.

2. Usage Data

Certain information may be collected automatically while you browse our website, including:

• Pages visited and time spent on the website
• Click activity and website navigation
• Device type and browser type
• IP address and general connection information
• Website performance and technical usage information

This information helps us understand how visitors interact with our store, improve website functionality, and maintain a convenient shopping experience.

3. Cookies & Tracking

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Enable essential website functionality
• Save your shopping cart and preferences
• Support secure checkout and account sessions
• Improve your shopping experience
• Analyse website usage and performance

You can manage or disable cookies through your browser settings. Where required by applicable law, we will request your consent before using non-essential cookies.

Please note that disabling certain essential cookies may affect website functionality, including shopping cart and checkout features.

4. How We Use Your Data

We may use your personal information to:

• Process and deliver your Trailvora orders
• Send order confirmations, shipping updates, and delivery notifications
• Provide customer support and respond to inquiries
• Improve our camping gear, hiking essentials, fitness equipment, sports accessories, and related outdoor products
• Improve website performance and customer experience
• Manage returns, refunds, and order-related requests
• Send promotional offers, restock notifications, and information about new products where you have provided consent or where otherwise permitted by applicable law

We use personal information only for appropriate business purposes and in accordance with applicable privacy and data protection laws.

5. Data Security

At Trailvora, we take the security of your personal information seriously.

We use appropriate technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, or disclosure.

Payment transactions are handled through secure third-party payment providers that are responsible for meeting applicable payment security requirements.

We do not sell your personal information.

Your information is shared only where necessary to process orders, provide services, operate our website, or comply with legal requirements.

Although we take reasonable precautions, no internet-based system can guarantee complete security.

6. Sharing with Trusted Third Parties

To operate our online store and provide a reliable shopping experience, we may share limited information with trusted service providers, including:

• Payment Providers: Services such as Stripe, PayPal, or other payment processors enabled on our website
• Shipping Providers: Delivery and logistics companies responsible for fulfilling orders
• Email Service Providers: Services used for order confirmations, notifications, and customer communications
• Website Hosting Providers: Providers supporting the operation and security of our website
• Analytics Providers: Services used to understand website performance and visitor interactions, where used
• Review Platforms: Services where customers choose to submit product feedback or reviews

These service providers are expected to handle personal information in accordance with applicable privacy and data protection requirements.

We share only information that is reasonably necessary for the services they provide.

7. Your Rights

Depending on the laws that apply to you, you may have the right to:

• Request access to your personal information
• Correct inaccurate or incomplete personal information
• Request deletion of your information where legally permitted
• Request information about how your data is used
• Unsubscribe from marketing emails at any time
• Manage cookie preferences through your browser or available website settings

Certain requests may be subject to identity verification and applicable legal requirements.

To submit a privacy-related request, please visit our Contact Us page.

8. Communication Storage

Messages sent through our website, contact forms, or email may be securely stored to:

• Respond to customer support requests
• Maintain records relating to orders and purchases
• Assist with returns, refunds, and exchanges
• Resolve customer inquiries and complaints
• Maintain appropriate records for business and legal purposes

We handle customer communications with appropriate confidentiality and take reasonable steps to protect stored information.

Personal information is retained only for as long as reasonably necessary for the relevant purpose, including any applicable legal or regulatory retention requirements.

9. Policy Updates

Trailvora may update this Privacy Policy from time to time to reflect:

• Changes in applicable laws or regulations
• Updates to our products, services, or business practices
• Changes to the technology or platforms we use
• Updates to our data collection or processing practices

The latest version of this Privacy Policy will always be available on this page.

We encourage customers to review this page periodically to stay informed about how their information is handled.