Return & Refund Policy

1. Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order.

For standard returns under our store policy, the following conditions generally apply:

• You contact us within the specified return timeframe.
• The item is unused and in its original condition, subject to applicable consumer rights.
• The original packaging is included where possible.
• The product is suitable for return under our policy.

If your item arrives damaged, defective, or incorrect, you may be entitled to a repair, replacement, or refund under applicable consumer protection laws.

Your statutory rights, including any applicable right of withdrawal, are not restricted by our standard return conditions.

2. Non-Refundable Items

Subject to applicable law, the following items may not qualify for a voluntary return or refund:

• Items that have been used, altered, or damaged after delivery due to misuse or improper handling.
• Products damaged because of incorrect assembly, installation, or maintenance.
• Camping equipment damaged through improper setup, storage, or handling.
• Fitness and sports equipment damaged by exceeding recommended weight limits or using products outside their intended purpose.
• Customised or made-to-order products where a lawful return exception applies.
• Products specifically identified as non-returnable, but only where applicable law permits such an exclusion.

Discounted or final-sale items may have restrictions under voluntary return offers. These restrictions do not remove any statutory cancellation rights or remedies for faulty products.

Missing packaging or evidence of handling does not automatically remove statutory consumer rights. Any permitted reduction for diminished product value will be assessed in accordance with applicable law.

3. How to Request a Return

To start a return or refund request, please contact our support team through our Contact Us page.

Please provide the following information:

• Your order number.
• Your name and the email address used for the order.
• A brief explanation of the return or refund request.
• Clear photos of the product and packaging where relevant to the issue.
• Details of any visible damage, defect, or incorrect item received.

Providing complete information helps our team review your request more efficiently.

4. Return & Refund Process

Our return process includes the following steps:

Return Shipping Costs

Return shipping costs are generally the customer's responsibility for standard change-of-mind returns, where permitted by law.

Return shipping costs will be covered where required by applicable law, including where:

• The item is defective.
• The product arrived damaged.
• The wrong item was delivered.

Refund Issuance

Approved refunds will be issued to the original payment method.

Refund processing typically takes 5–7 business days after approval, depending on your bank or payment provider.

All refunds will be processed within any deadlines required by applicable law. Where statutory withdrawal rights apply, the timing and conditions for repayment will follow those requirements.

Original standard delivery charges will also be refunded where required by applicable law.

5. Important Notes

• Please contact our support team for return instructions before sending items back.
• Items returned under our voluntary return policy should be in their original condition.
• Shipping fees are generally non-refundable unless the item is faulty, damaged, incorrect, or applicable law requires reimbursement.
• Returns showing signs of misuse, improper handling, excessive wear, or unauthorised alterations may be declined where legally permitted.
• Products damaged because of incorrect use, improper assembly, unsuitable conditions, or excessive force may not qualify for a voluntary refund.
• Customers should follow all product instructions and manufacturer safety guidelines.
• Excessive or suspicious return activity may be reviewed in accordance with applicable law.